083 3022220 - 082 8208242 info@giftsduosa.co.za

PAYMENT:

Quote valid for 14 days. Full payment must be received on invoice before orders are placed into production. Please note the digitizing fee as stated and samples with be charged as per quoted amounts.

DELIVERY:

10 to 15 working days from acceptance of quote and payment being received, unless otherwise arranged. Delivery charges will be added should delivery be required.

CANCELLATION:

Cancellation of order after payment has been received incurs a 40% cancellation fee.

PERMISSION:

On acceptance of the quote you grant GIFTSDUOSA permission to place pictures of the finished product on social media platforms.

How do I place my order?

To place an order simply register your details first. Then click on the item that you require to purchase and complete all the required information. You will receive confirmation of your order and payment via email.

Alternatively email your order to: info@giftsduosa.co.za

Refunds

If you are unhappy and change your mind re your order quantities, font etc, let us know before we brand your items, otherwise there will be no refund.

Please contact us within 24 hours of placing your order.

Can I cancel my order or add additional items?

Orders cancelled within 24 hours will have a full refund.  Orders cancelled within 48 hours will receive a 50% refund  Once your order has been placed, we would require payment of same.  Should you be cancelling your order if the cancellation has been received before the order has been started we will refund you.  Should you wish to add additional items, with pleasure but please note that this will stall your parcel from getting to you within the time originally discussed.

My order has been placed, what happens now?

When we have received your order, we will automatically invoice you and wait for the payment before we proceed.    Once your payment has been received and reflects your order will be processed.

We will let you know when it is ready to be delivered depending on the option you have chosen for delivery.

What is the status of my order?

Drop us an email and we will get back to you.

We try to work within your timings.  Our minimum turnaround time is 7 – 10 days from approval of artwork or receipt of payment (if no personalisation has been requested).  We endeavour to deliver your gift to you within time stipulated on your order.

I have a huge order is there a discount?

Please contact our office and discuss your order with us.  If it is a big order of units over 100+ lets chat and work out a discount.

I have multiple order to place, can you ship to different addresses

Of course and we are here to assist you every step of the way.  Please send us an email with your reference or order number with your request and we will take care of the rest.  Courier fees will be supplied to you at this time.

Do I need to supply you caps, and the garments?

No not at all, we supply the garments, caps, bathrobes, all the gift items.

How will I receive my artwork from you?

We will email your artwork to you for approval which you will  have to sign, scan and mail back to us.  We will then finalise your order.

 Where do I send my artwork layout to?

Please email a jpeg or pdf of your artwork to info@giftsduosa.co.za

You will also need to specify any particular colour you would like.

Artwork colours / pantones

Where possible please provide the pantone colours – this is necessary for printing so that we have the correct colours.  With embroidery the pantones get matched up with the thread.  If you are not sure of the pantone if it has been matched before as your printer for a reference re colour breakdown. Not everyone has a pantone reference book so if you have anything specific that you would like us to refer to then send us a picture.

What layout do you need my artwork in?

We accept the following layout options from you, with this layout options your order will get into production very quickly.

Corel Draw File 

Adobe Acrobat (.PDF)s (.CDR)

Adobe Illustrator (.AI) (.EPS)

Bitmaps, Jpeg, PNG (.BMP) (.JPEG) (.PNG)

What branding services do you offer?

Subject to the material or substrate we offer:

Embroidery

Printing

Laser engraving

Foiling

Or email us with your enquiry and we will assist.

How do you charge for embroidery?

Embroidery is charged per stitch count so the bigger your embroidery the higher the cost. With embroidery you can have up to 9 colours and  the charge will be per logo per item.

Are there any setup fees for embroidery?

Some things in life are still free.  No we do not charge a setup fee for your first embroidery – if there is a change and you require a second proof then we will have to charge a R250 set up fee.

How do you charge for printing etc?

When it comes to printing, there is always a set up fee per colour chosen, as well as a fee per print per item.

What is your minimum order?

We work our magic from one or a 1000 units, there is no minimum order.

Will there always be stock of gift items for him?

We try to source products that are readily available however at the time of your enquiry if there is a stock issue we will offer you an alternative

Do you ship internationally?

Gift Duo SA only ships within the borders of South Africa.

What if I need a urgent order ?

Our lead time for gifts branded / personalised is usually 7-10 days lead time.  Should you have a urgent gift request please contact us via email and we will try our best to accommodate your date.

What is your returns policy ?

If you have received a gift that has not been personalised and you are not happy with it, we will happily collect the gift from you free of charge and refund your money. The gift must be returned complete with all it’s packaging intact within 7 days of receipt or the refund policy will fall away.

If the gift has been personalised and you have approved the artwork unfortunately we have a no-return police

Please check your parcel  as soon as it arrives, if you are not happy please contact us.

The refund amount will not include courier costs that have been incurred once the item has been shipped off to you.  The goods also would have to have been unused / utilised by yourselves.

What payment methods do you accept?

We accept credit card payments fro, deposits/transfers into Gifts Duo SA account, or you can do your transaction via Payfast service which is a secure system for payment for South Africans

Visa and Mastercard Credit Cards through Payfast. Payfast is a secure payment system for South Africans.

Direct Transfer into Gift Duo SA account which will be supplied to you on request.

What are your shipping methods?

We dispatch goods via our courier service should it go missing you need to have this insured.  There are different options available which we can discuss with you.

How do I track my parcel?

Keep in contact with us – we will let you know the status of your order.

I can’t log into my account?

Please drop us an email so that we can communicate and sort this out.

I can’t seem to place my order?

Contact us via email should you not be able to place your order online.